We all talk about it but what are the real opportunities for delivering a real positive customer service experience and the cost of ignoring it?

An aspect often overlooked by too many businesses is the real value of the customer service model they deliver across their businesses.

This infographic not only shows what the opportunities are by giving your customers a real positive experience but also what that might be costing you if you fail to do so.

It's a new world for retailers and professional service providers and your customer base may not be happy with the experience you have given them. They will be quick to respond and the worst aspect is you may not be aware of the fact that they are.

Understanding your customer's expectations is one thing but you also need to understand how they will express their dissatisfaction.

This graphic also clearly shows the cost of ignoring customer complaints - do not overlook these, identify them and respond positively and quickly.