Centrelink Update: Important Reminder for Carers About Changes to Cash Payments

The Australian social security landscape is undergoing a significant transformation in 2025, specifically designed to provide more breathing room for those dedicated to the care of others. For hundreds of thousands of Australians, the role of a carer is a full-time commitment that often comes with financial strain and limited professional flexibility.2 Recognizing these challenges, Services Australia has implemented a series of updates to Carer Payment and Carer Allowance rules. These changes are not just about the numbers on a bank statement; they represent a fundamental shift in how the government supports the transition between caregiving and workforce participation.

Understanding the New Participation Flexibility

One of the most historic shifts occurring this year is the abolition of the restrictive “25-hour rule.”3 Previously, carers were strictly limited to 24 hours per week for activities like paid work, study, or volunteering. Exceeding this limit, even by an hour due to an unexpected shift or a long commute, could lead to an immediate cancellation of payments. As of March 2025, this has been replaced by a much more versatile 100-hour per four-week period model.4 This “smoothing” of hours allows carers to work more in one week and less in another, reflecting the unpredictable nature of both modern employment and caregiving duties.

The Removal of Administrative Hurdles

Beyond the raw hours, the definition of what counts toward your limit has changed to benefit the recipient. In the past, the time spent traveling to a job or sitting in a lecture theater was deducted from your 25-hour weekly “budget.” Under the new 2025 guidelines, travel time, education, and volunteering are entirely excluded from the 100-hour limit.5 This means a carer can pursue a university degree or volunteer for a local charity without those hours eating into their ability to earn a supplemental income. It significantly reduces the administrative burden of reporting, as you only need to track and declare actual hours of paid employment.

Significant Boosts to Fortnightly Rates

In addition to structural changes, the government has applied indexation to ensure that payments keep pace with the rising cost of living.6 Starting from January 1, 2025, and continuing through the September 2025 indexation cycle, both Carer Allowance and Carer Payment rates have seen steady climbs. These increases are designed to act as a buffer against inflation, ensuring that the real-world value of the support does not erode.7 For many, this extra cash represents the difference in managing utility bills or rising grocery costs.

Summary of Payment Rates and Limits for 2025

To help you navigate the new financial year, the following table outlines the key figures for carer-related supports. Note that these rates are subject to individual circumstances and income testing.

Payment Type Recipient Status New Max Rate (Per Fortnight) Key Requirement Change
Carer Payment Single $1,178.70 100 hours per 4-week block
Carer Payment Partnered (each) $888.50 100 hours per 4-week block
Carer Allowance Flat Rate $162.60 No assets test applies
Rent Assistance Max (Single) $215.40 Increased by 10% indexation

Suspension Instead of Cancellation

A common fear among carers has always been the “cliff edge”—the moment a slight increase in earnings or hours results in the total loss of benefits. The 2025 update introduces a six-month suspension rule. If you happen to exceed the 100-hour work limit or earn above the income threshold, your payment will be suspended rather than cancelled.9 This allows you to “test the waters” of increased employment without the stress of lodging a completely new claim if your circumstances change back within half a year. It provides a safety net that encourages carers to accept short-term contracts or seasonal work.

Utilizing Respite Days More Efficiently

The management of “breaks from caring” has also been refined. Carers are still entitled to 63 days of respite each calendar year without losing their payment.10 However, the new system allows for these days to be used more surgically to offset weeks where work hours might spike. For example, if a carer takes on an intensive training week for a new job, they can apply their respite days to maintain eligibility.11 This integration between work flexibility and respite care ensures that the system works with the carer’s schedule rather than against it.

Reporting Obligations and Next Steps

While the rules have relaxed, the obligation to report remains a cornerstone of the system. You must notify Services Australia within 14 days of any changes to your income or if you begin a new job.13 The updated “Work Hours Summary” tool in the Centrelink online account is now the easiest way to track your 100-hour blocks. By staying proactive with your reporting, you ensure that your transition into the workforce is seamless and that you receive every cent of the supplements you are entitled to.

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FAQs

1. Does my study or volunteering still count toward the work limit?

No. As of the 2025 updates, study, training, and volunteering are excluded from the 100-hour limit.14 Only paid employment and self-employment hours are counted.

2. What happens if I work more than 100 hours in a month?

Your payment may be suspended for up to six months. This allows you to resume payments easily if your work hours decrease again, without needing to submit a fresh application.

3. Do I still need to report my travel time to work?

No. Travel time to and from your place of employment is no longer included in your participation hours, simplifying your fortnightly reporting process.

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