Customer Relationship Mgt (CRM)
The challenges in selecting the right CRM platform for SME's are unique and complex. The right solution for your business, chosen correctly, can have an immense impact on how to manage your customers, create new sales opportunities and manage the growing range of information your need to access in order to do so..
The Information Management System that can improve the way you manage your business!
In this golden age of information, where the volume of data essential for any business keeps growing, it can easily become unmanageable. Information
is essential for project management, for accurate pricing, invoicing and customer service - and it can be extremely useful when dealing with potential
customers and clients, especially making follow-up calls. Finding and collating all that information can be a frustrating and time-wasting exercise.
According to a recent survey by management consulting company, The Alternative Board, 72% of small business owners feel overwhelmed, with 39% reporting that finding paperwork is their biggest time waster -Trying to compile all the information they need to bill or follow up a client, from a whole lot of different sources.
A recent study by The Access Group of 2,000 businesses in the UK found 48% of employees waste three hours or more a day on average, working with inefficient systems. Over a year, this costs the average business more than they would pay a full time employee earning the average UK salary.
Relying on incomplete information results in poor project management, poor customer service, incorrect pricing and invoicing, missed opportunities, cash-flow problems, and even being open to fraud. It leaves business owners feeling stressed and frustrated with their workload, unable to enjoy their lives.
Our expertise with Zoho ensures that we identify firstly whether Zoho is the right fit for your business but also guide you through which applications best meet your business needs delivered in stages according to a Zoho Roadmap designed to fit within your business needs, priorities and capabilities. Whilst Zoho offers a comprehensive range of applications that are integrated with each other or with your existing 3rd party software (limitations will exist), this in itself offers a more complex array of solutions available to you. By taking a strategic approach underpinned by your existing business strategies, plans and systems, we can advise you on how we can package up the most effective package of applications that will empower your business growth and enable you to manage that growth.
Zoho is fast becoming the most popular information management system on the planet
- Imagine having all the relevant information at your fingertips – all key communications associated with a customer,
supplier or other stakeholder in one place, together with the relationship of that communication – Making it easy to get the
full story on anything.
- What if you didn’t have to try to read and answer hundreds of emails every day– focusing only
on what you need to – simply by segregating this information into different channels and funneling it to the person who is
best placed to deal with it.
- What if you could replace a whole lot of different programs with just one - Integrations can be one of the biggest
efficiency killers in your office, when software from different vendors fails to connect properly and relevant data doesn’t
move across. Zoho gives you complete, tight and uninterrupted integration between modules – ensuring you can be confident you
have all the relevant information at all times.
- What about being able to easily access many KPI’s (Key Performance Indicators) for your business and be able to
hold key staff accountable for their performance, with them reporting through the same system?
- How would you like to keep all your existing office processes and technologies – with Zoho working like an information
hub, capable of feeding data to Google Apps, Microsoft Outlook, Xero, Office 365, whether you are on desktop, notebook or phones
- one solution with a single source for all your data accessible from anywhere you happen to be.
- What if it were all at a price you could afford? Systems incorporating all these features are notoriously expensive
– Zoho offers the same functionality at a fraction of the price.
Zoho is much more than just a CRM - it can be almost everything your business needs:
- To manage information and communications for your customer relationships.
- To manage how information is stored, shared and communicated.
- To track who has accessed it and what they did with it.
Zoho will allow you to manage your billing and track you costs or alternatively, choose what to share with
the systems you already have in place to do those tasks.
View some of the Zoho Apps
Zoho runs in the cloud, so it reduces many of your IT overheads and ensures your data is safely protected and regularly backed
up. Most business owners now realise that data being safer in their office is a myth - with their business always being just one disaster
away from bankruptcy!
With Zoho, your valuable data is stored in secure data centres, with redundancy on every level and it is backed up regularly. Sensitive, confidential data is protected from hacking, with many more layers of security than the average office server.