Top Left Designs

Making your business work better in a digital world

  • Home
  • About Us
    • Our Team
    • Topleft Design
  • Capabilities
    • What we do
    • CRM Solutions
  • Resources
    • FAQ
    • Articles
  • Contact Us

Call Us: (07) 5526 4014

Mobile: 0419 706 325

Suite 205
'The Scarborough Centre'
89 Scarborough St,
Southport Queensland 4215 Australia

My Account
FOLLOW US
Gold Coast Web Development Agency
Delivering quality traffic and sales leads through impressive website design and effective digital marketing initiatives

Marketing your business in a complex digital world

Gold Coast

(07) 5526 4014

Psychology in Web Design

  1. Home
  2. Psychology in Web Design
Psychology in Web Design

Psychology in Web Design

{tag_blogpostmetadescription} True
Psychology in Web Design Psychology in Web Design
28Dec
2014

We are all fully aware of how the application of psychology in advertising and marketing has become a well-established practice, yet in web design, this remains a largely untapped discipline in the design of many websites.  In view of the fact that this can involve a great deal of time, the cost of adopting such principles by many Web developers is quite often forgone as clients, other than larger companies, don't have the budget available.  There are however some basic psychological principles that can be readily adopted in the design of your website for little or not much extra cost. 

Your website exists to influence your target market. You wish to influence the way they think, you seek to influence actions that may take and you hope to influence their buying patterns. In order to do this, you have to:

  1. Know who you are targeting.
  2. Communicate persuasively.
  3. Sell with integrity.

To achieve this you need to understand the psychology of your visitors by way of what they want, how they think, what they already know and what they feel. 

Good web design pays close attention to all these factors however the designer must first understand the target market.  As a web designer/architect, this is a big part of our role.  Not only do we need to understand the business and its processes but also understand the psychology of our clients and their market. This helps us to identify key concepts to be incorporated into the design of the website.

Knowing Your Target Market

Too often businesses fail to understand the target market either because they have not carried out some level of market analysis or, as seems to be more common, they have neglected to update the market analysis done in the past and not recognised significant changes that have occurred their market.

An aspect too often overlooked is overlooking the inclusion of your competitors in market analysis.  Whilst understanding your customers is critical, profiling your competitors can quite often identify strategic opportunities. 

It is essential that you also understand that not all customers think in the same way.  In identifying the different market sectors, you can sometimes identify sectors of the market you don't wish to target, thus freeing up resources for more profitable opportunities.

Communicate Persuasively.

Your visitors will make up their minds about your website and your business in less than five seconds and in fact your subconscious mind has formulated a view in just 1/20th of a second. 

You need to convey a sense of trust, integrity and authority if you expect your visitors to view further information or to take some action on your website.  How you do this comes down to the manner in which you communicate your messages.

Some simple principles that you can apply to improve your communications would be:

  1. Consistent And Clear Branding Establish the right branding your business and be sure that everything about your website supports those messages both clearly and consistently.
  2. Use of Imagery to Reinforce Concepts Pay attention to the content of all images you use ensuring that visitors can relate the image the concept you are putting forward.  It is helpful that the colour theme of your images is consistent with the colour theme of your branding and be sure to use good quality images.  For details on use of colour and related psychology of colour refer to our article “Defining a Colour Theme for Your Marketing”.
  3. Be Singularly Focused Each page on your website should have a single point of focus.  Keep the information clear and don't confuse visitors with multiple calls to action or too many different elements in your page.  The use of white space can assist greatly in business attention to the different elements in your page. Chaotic layouts only confuse you visitors which leads them to exit from your site. 

Sell with integrity.

One of the greatest challenges in the online market is establishing your credibility and building trust.  These do not come overnight. If your visitors don’t sense these factors, then there are plenty of other websites they can go to offering what they are looking for.

There are 6 principles of influence that you can use to build integrity and trust online. 

  1. Reciprocity (give-and-take) Be proactive, give something away or make concessions.
  2. Consistency (commitment) Be sure that you can communicate and act in a way that is consistent with your business brand around values and identity. Get a commitment identifying client traits and make a request on your customers.
  3. Social proof (herd instinct) We naturally look to other people for queues on how to behave. Use of social media and citations in other websites can provide the social proof your market wants to see.
  4. Liking (similarities) Whether we believe is fair or otherwise, humans prefer to comply with people they actually like. To boost your likeability, highlight aspects that your market can feel a sense of affinity, provide genuine compliments and above all, be trustworthy.
  5. Authority (expert appeal) We are rewarded for behaving in accordance with authority figures.  You should set out to be perceived as an authority in your field, support claims with evidence and above all be inspiring.
  6. Scarcity (in short supply) People tend to value what is in scarce supply.  Create a sense of urgency in your website/sales, clearly identified expiry dates and show limited stock.

This article only touches on the aspects of psychology in web design.  It does however offer you the opportunity to identify some of the basic principles that you can apply for not much expense other than your own time.

If you would like Top Left Designs to review your own website, we can identify opportunities on how you can better influence visitors and converting business opportunities. Call or contact us and we will be happy is discuss your website design needs and improvements that can be made.

Web psychology: Your roadmap to online success from Nathalie Nahai

Related articles:

  • A Communication Strategy Framework
  • Defining a Colour Theme for Your Marketing 
2014-Dec-28 2274
https://www.topleftdesigns.com.au/my-assets/img/blogs/psychology-in-web-design.jpg 300 300 Written by: Greg Tomkins

Published by: Top Left Designs on 2014-Dec-28

https://www.topleftdesigns.com.au/_Assets/images/topleftdesigns_logo_h.jpg 379 118
Greg Tomkins https://plus.google.com/u/0/+GregTomkins

This Article Tags

  • #page design
  • #positioning
  • #Strategy
  • #Web design
  • #Website legitimacy

Other Recent Posts

25Sep
2021

How you should be sending every email in your business

We all send out 100’s of emails from our business every week if not every day.  Each one of these emails is a touch point with your market be it direct or indirect.&...

initiatives, Marketing, positioning, sales, / Read more
How Zoho CRM can help you manage all your critical business information.
15May
2018

How Zoho CRM can help you manage all your critical business information.

There is no secret in the fact that in order to achieve success and grow your business, it is essential to have systems in place founded on sound business processes.

Business leaders...

business process, Zoho, / Read more
Zoho ONE for Professional Services
15May
2018

Zoho ONE for Professional Services

I always say that there is no better way to provide a product and having used yourself first.Only then can you relate to the experience your customers will go through themselves.

Bef...

Case Study, Zoho, / Read more
You Can’t Afford To Be Complacent About Cyber Security
22Apr
2018

You Can’t Afford To Be Complacent About Cyber Security

Back in 1999 I worked with a number of companies performing Y2K Audits for SME businesses and now I find that we are facing an even bigger threat. According to Damian Seaton of Security, / Read more

Qld Gov't Open Round 4 of Digital Grants
24Mar
2018

Qld Gov't Open Round 4 of Digital Grants

Right now the Queensland Government is just opened up Round 4 of its Small Business Digital Grants Program offering up to $10,000 towards the cost of purchasing hardware, software and servic...

grants, / Read more

Follow us on:

Greg Tomkins

Greg Tomkins

Follow Me

No author biography available.

Share this Post

Other Post Tags

Leave a Comment

Latest Posts

Gold Coast Web Development Agency


We are an Authorised Zoho Partner, who work to a single purpose of providing professional expertise to SME businesses looking to implement Zoho ONE or any selection of its 45+ applications

OFFICE
Suite 205
'The Scarborough Centre'
89 Scarborough St,
Southport Queensland 4215 Australia

Phone: (07) 5526 4014
Mobile: 0419 706 325

Find Us at:
       

Popular Posts

    No posts available yet
 

Capabilities

  • Who we are
  • Zoho Consulting
  • Strategic IT Planning
  • Business Aligned Priorities
  • Implementation Roadmaps
  • Zoho Implementationn

Copyright © 2013 By Top Left Designs. All Rights Reserved. This website developed with Adobe Business Catalyst CMS. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Please visit Terms & Conditions section establishing the use, Disclaimers, Privacy & limitations of liability governing the use of our website.

Zoho - The Business Operating System

One of the world's leading CRM solutions forming the core of over 45 integrated Zoho applications used by over 100 million users world wide

-->